The Teachers Service Commission (TSC) has activated an online customer satisfaction survey where teachers, secretariat staff and stakeholders are supposed to rate and give feedback.
This exercise will take one month as it is scheduled to run from 9th April 2025 to 9th May 2025.
To start
TSC has today activated the online exercise and teachers can now login to TPay and start taking the survey.
Upon entering TSC number, password and completing the security question a teacher will login in to TPay where you will then click a link written “Click here : Teachers – customer and employee satisfaction survey (cess) 2025” which will direct you to the survey.
Answer the questions in each page. There are six pages. After completing each page click NEXT. Below is an overview of the Survey.
All areas marked * are mandatory required
PART I: GENERAL INFORMATION
Please tick an appropriate box below
Work County
Busia
Baringo
Bomet
Bungoma
Elgeyo Marakwet
Embu
Garissa
Homabay
Isiolo
Kajiado
Kakamega
Kericho
Kiambu
Kilifi
Kirinyaga
Kisii
Kisumu
Kitui
Kwale
Laikipia
Lamu
Machakos
Makueni
Mandera
Marsabit
Meru
Migori
Mombasa
Muranga
Nairobi
Nakuru
Nandi
Narok
Nyamira
Nyandarua
Nyeri
Samburu
Siaya
Taita Taveta
Tana River
Tharaka Nithi
Trans Nzoia
Turkana
Uasin Gishu
Vihiga
Wajir
West Pokot
I teach at ______________________
Primary School (Regular)
Primary School (SNE)
Primary School (Integrated)
Junior School (Regular)
Junior School (SNE)
Junior School (Integrated)
Secondary School (Regular)
Secondary School (SNE)
Teacher Training College
KISE
CEMASTEA
KLB
Location of the School
Urban
Peri-urban
Rural
II PERSONAL INFORMATION
Gender
Male
Female
Intersex
Age
20 – 25 years
26 – 30 years
31 – 35 years
36 – 40 years
41-45 years
46-50 years
51-55 years
56-60 years
61-65 years
Highest professional qualification
Certificate
Bachelor’s Degree
Postgraduate Diploma
Master’s Degree
PhD
Diploma
What is your role in the Institution
Principal
Headteacher
Deputy Principal
Deputy Headteacher
Senior Master
Senior Teacher
Subject Teacher
Lecturer
Fellow SNE
Other (Specify)
Terms of Engagement
Permanent and Pensionable (P&P)
Internship
Contract
Number of years worked with TSC (Please round off to the nearest whole number. Internship and Contract period should be included)
0-2 years
3 – 5 years
6 – 10 years
11 – 15 years
16 -20 years
21 -25 years
26- 30 years
30 years and above
Number of months worked with TSC as an Intern
0-6 months
7-12 months
13-18 months
19-24 months
Other (Specify)
Did you apply for teacher registration after January 2019?
Yes
No
Teaching Standards
Please rate on a scale of 1-5 your level of satisfaction with maintenance teaching standards by TSC
Transfer and Deployment of Teachers
Please rate on a scale of 1-5 your level of satisfaction with transfer and deployment of teachers by TSC
Promotion of Teachers
Please rate on a scale of 1-5 your level of satisfaction with promotion of teachers by TSC
Please share any comments on promotion of teachers, if any.
Have you participated or undergone any disciplinary process?
Yes
No
Please share any comments on management of discipline of teachers, if any.
TIMEC Program
Please rate on a scale of 1-5 your level of satisfaction with the Teacher Induction, Mentorship and Coaching Program
Please share any comments on implementation of the TIMEC program, if any.
Termination of Employment
Please rate on a scale of 1-5 your level of satisfaction with termination of employment of teachers by TSC
Please share any comments on termination of employment, if any.
Capacity building of Teachers
Please rate on a scale of 1-5 your level of satisfaction with capacity building of teachers by TSC
PART III: OTHER IMPORTANT ASPECTS OF TSC
By ticking an appropriate box below in the five point Likert scale where 1 means Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree and 5-Strongly Agree. Please indicate the extent to which you agree or disagree with the following statements about other important aspects of TSC.
Capacity building of Teachers
Please rate on a scale of 1-5 your level of satisfaction with capacity building of teachers by TSC
Are you are primary or junior school teacher?
Yes
No
CBC Retooling
Please share any comments on capacity building of teachers, if any.
Remuneration of Teachers
Please rate on a scale of 1-5 your level of satisfaction with remuneration of teachers by TSC
Communication
Please rate on a scale of 1-5 your level of satisfaction with communication to teachers by TSC
Supervision
Please rate on a scale of 1-5 your level of satisfaction with supervision by TSC
Please share any comments on supervision, if any.
What is your source of information from TSC?
Website
Mainstream media
Circulars
Letters
Emails
Bulk SMS
Facebook
X (Former Twitter)
Mwalimu Newsletter
Image Magazine
Other (Specify)
Which is your most preferred means of communication with TSC?
Website
Circulars
Mainstream media
Letters
Emails
Mwalimu Newsletter
Bulk SMS
Facebook
X (Former Twitter)
Image Magazine
Other (Specify)
Have you ever registered a complaint with TSC?
Yes
No
Which channel(s) did you use to register the complaint?
Complaint form
Email
Letter
Suggestion box
Phone call
TSC offices
Social media
Third party e.g. Unions
Commission of Administrative Justice (CAJ)
Other (Specify)
Which is your most preferred channel for registering a complaint?
Complaint form
Email
Letter
Suggestion box
Phone call
TSC offices
Social media
Third party e.g. Unions
Commission of Administrative Justice (CAJ)
Other (Specify)
Complaint Handling
Please rate on a scale of 1-5 your level of satisfaction with handling complaints by TSC
Please share any comments on complaint handling by TSC, if any.
Employee Well-being
Please rate on a scale of 1-5 your level of satisfaction with TSC ensuring employee well-being
Please share any comments on employee well-being, if any.
Motivation of Teachers
There are several factors that motivate employees and enhance performance of duty. Please select two factors that motivate you most.
Which TSC office do you seek service from most frequently?
Zonal office
Sub – County Office
County Office
Regional office
Headquarters
None
PART IV : GENERAL COMMENTS
In what areas has TSC improved over the last five years?
Enter your answer
In what ways can TSC be a better employer for teachers?
Enter your answer
Asante Sana!
Thank you for taking your time to participate in this survey.
Your insights and feedback are greatly appreciated and will play a
crucial role in helping us improve our services.
SUBMIT
