Teachers report more problems in TSC TPAY profile updating exercise

Teachers report more problems in TSC TPAY profile updating exercise

The exercise which started on 9th June, 2022 and scheduled to close by 15th July 2022 has not been smooth with many teachers reporting various problems.

According to the Commission, all its teachers must validate their user profiles which will help in enhancing security features of its various systems.

However teachers are getting stuck with some saying they are unable to get the One Time Pin (OTP) for verification sent to their emails.

Some teachers say they are unable to access their email accounts in the TSC servers while some say they are unable to proceed with other steps after uploading their profile photos.

Some teachers also say the system reads OTP mismatch despite entering the correct code.

The complaints are numerous with TSC addressing only some challenges. Currently only 191,199 teachers have official email with TSC servers as required.

Teachers are frustrated as they are unable to access various TPAY services including their own payslips.

It is the TPAY system that handles teachers and secretariat Pay slips, P9 statements, Control sheets, Third Party transactions, application and approval of Loans process.

According to TSC users of the system have faced security challenges in the past where fraudsters have used details of legit users of the system to gain access into the system.

To curb this, the Commission has enhanced security by introducing a two level authentication process, where OTP is sent to the user’s registered phone number or Email to enable them log in.

Secondly, the user’s passport size photograph is to be updated in the TPAY user profile for purposes of identification.

This feature comes in handy as it shall assist the financial institutions in physical identification of the applicants on financial services as legitimate users and owners of the TPAY accounts.

In order to enhance the security of teachers’ information and in line with the Data Protection Act 201 9, the Commission requires all teachers to update their TPAY profile in the following manner:

i. Access the payslip page through the TSC website and log into TPAY,

ii. Upload a passport photo clearly showing the face, without glasses or head-covered,

iii. Enter and verify current mobile numbers,

iv. Once you enter the mobile number and OTP (One Time Password) will be sent to your mobile number.

v. Input the OTP to validate the mobile number.

vi. Click on the validate tab to verify that it is the correct mobile number,

NB: Only a valid code will be accepted and once verified the number cannot be changed, The mobile number will be used during loan application and approvals

vii. Enter and verify official email issued by the Commission e.g xyz@mwalimu.tsc.go.ke

According to TSC Heads of institution who will not have validated the particulars of teachers under their supervision within the stipulated time will not be able to access their TPAY accounts.


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