The Senate is investigating AON Minet company over claims of humiliating teachers covered under its medical insurance scheme.
A statement sought by nominated Senator Rose Nyamunga highlights the difficulties teachers under the insurance provider’s scheme undergo while seeking medical treatment.
The senator wants the Teachers Service Commission (TSC), “ to rise up and give its employees hope”.
The cover cost TSC Sh9 billion last year, Sh12 billion this year and Sh14 billion for next year.
Those lined up for interrogation by the Senate Committee on Education, which is investigating the matter, include AON Minet management, the TSC, and the Kenya National Union of Teachers (Knut).
Already, Knut Secretary-General and nominated MP Wilson Sossion has been summoned to appear before the Senate committee to shed light on the issues raised by Ms Nyamunga.
While raising the issue of teachers’ mistreatment in the Senate on September 30, Ms Nyamunga claimed there is very low capitation for outpatient services, with some teachers eligible for as low as Sh900, which is inclusive of doctors’ consultation, tests and drugs.
“The teachers of this country are a frustrated lot and they feel their lives are potentially endangered by the poor services being offered under AON Minet,” Ms Nyamunga said.
The senator noted there are serious concerns of substandard services offered by AON Minet.
Despite having to endure double deduction on their payslips — for the National Hospital Insurance Fund and AON MINET — there are no commensurate services, she said.
According to Ms Nyamunga, teachers are reporting that the services offered by AON Minet are not only poor in terms of quality, but also too restrictive to benefit them.
“There are restrictions on the hospitals they are allowed to visit for treatment, some of which are ill-equipped and lack qualified personnel,” the senator said.
A letter dated October 26 addressed to Mr Sossion by Senate Clerk Jeremiah Nyegenye asks him to respond to the issues raised in the statement, including claims that there are delays in approval, which can sometimes take up to one month, putting the life of a teacher or a dependant at risk
Very true I was once very sick and I was very sick ,the Doctor approved my admission @ 11,50pm,but somebody sitting in an office somewhere in upper hill refused to approve me to be admitted,after so many attempt,I had to go to another hospital where I was admitted for one week and I paid from my pocket…they are very selfish.
I can attest to this and AON have very poor services and they are so uncooperative when it comes to seeking approvals for payments. I didn’t like the way they handled my sis in law situation when we needed help
I can equally attest to this, I registered my daughter as a dependant after following all the requirements including uploading the birth certificate .Despite this three times I have taken my daughter to hospital and I’m told she is not registered.
It’s true teachers are humiliated. Sometimes we go for medication for chronic diseases and we are told they are out of stock, so we have to wait Yet the drug is needed daily.
Investigations are in order.
We are also given very low generic drugs which do not work .
Its true and very disappointing whenever I visit facilities engaged by AON minet. With a chronic condition I have severally visited hospital for my medication only to be told my medicine is not available.sometimes am not given all medicine prescribed because I have exhausted my out patient limit hence am forced to buy. . Find this very unfair
It’s true teachers are humiliated. Sometimes we go for medication for chronic diseases and we are told they are out of stock, so we have to wait Yet the drug is needed daily.
Investigations are in order.
We are also given very low generic drugs which do not work .
As a dependent, I was recommended by the doctor for an MRI and its now more than a month without approval yet money is deducted from the salary of my spouse without fail. Hospitals recommended by AON are the theatre of the absurd with sick teachers lounging around the facilities like beggars who have no other work to do. And they return everyday to be subjected to the same chaotic situation. As my motor insurance agent for close to 10 yrs without making any claims, I totally have doubts on their efficiency. The education honchos will obviously turn a blind eye for reasons that has tragically been the hallmark of our culture at the expense of the suffering teachers.
I experienced the same.plZ help
Report rejected.lets this stop
Frustrated lot is teachers. Most cases I use cash due to frustrations by bliss yet our money is lying somewhere. Why this?
Too much redtape and extortion. We are paying monthly premiums yet we have to pay 50 bob for every visit from our pockets. Teachers have to be refered to better hospitals by Bliss, who acts as our managers, yet theres MAKL whose roll is not clear in the admn of this scheme and then MINET itself. If the premiums paid to Minet could be combined with the NHIF premium, then NHIF would give us a better-quality cover as long as we do not have to choose a specific service provider for Out patient services. MY TAKE.
Why should we pay two premiums and recieve poor services yet we can increase the NHIF premium and remove AON Minet. It’s killing us by waiting for a pre-authorization and consultation for a teacher to be treated. Sometimes they tell the doctors that the drugs prescribed is not for the diagnosis. They even frustrate the hospitals offering their service by not submitting their money and teachers end up being treated like animals because of AON Minet is not meeting it’s obligation. We r tired. Let NHIF take over for teachers like the civil servants.
I went to aga khan, the moment you mentioned AON and make a mistake of saying you are teacher! That is equal to death and funeral announcement
I agree. The services are very poor. Most of the facilities have unqualified and arrogant staff. The facilities are I’ll equipped. It’s better to increase the nhif premium for more services and do away with Aon. Thnx
I wish they could ask teachers to give their experiences to the Senate. I have had issues with AON when going for surgery. It takes forever to be approved. Let’s go for NHIF comprehensive cover
I support Minet being put in check! They are rude, arrogant, uncaring to teachers.
Minet restricts teachers to one visit per week. I wonder what happens when someone needs to visit the hospital more than once per week