2023 CITIZEN’S SERVICE DELIVERY CHARTER
| S/N | SERVICE (S) RENDERED | OBLIGATION (S)/ REQUIREMENTS | COST | TIME FRAME |
| 1. | Service upon visit to TSC office | Make enquiry | Free | 10 minutes |
| 2. | Response to correspondence | Submit written enquiry | Free | within 14 days. |
| 3. | Registration of Teachers | Submit duly filled online application | Ksh. 1000 | Within 21 days |
| | Teacher Recruitment | Submit application against Advertised posts | Free | Acknowledgement within 14 days. Interview results to be communicated within 7 days |
| | Transfer of teachers | Submit duly filled application form | Free | Acknowledgement within 14 days and communicate decision in 90 days. |
| | Assignment of teachers | |
| i. Posting after recruitment | Fill employment form | Free | Posting letter to be dispatched within 30 days |
| ii. Posting after leave | Submit application 30 days before expiry of leave | Free | Within 7 days |
| S/N | SERVICE (S) RENDERED | OBLIGATION (S)/ REQUIREMENTS | COST | TIME FRAME |
| | iii. Appointment to administrative position | Apply for advertised posts | Free | Acknowledge within 14 days and appoint successful candidate Within 30 days |
| | Promotions |
| Competitive | Submit applications | Free | Within 70 days |
| promotions | against advertised posts |
| Common cadre | Submit application | Free | 30 days |
| promotion | 30days before due date |
| | Discipline cases |
| i. Determination | Submit defense | Free | Determine the case within 3 months after registration |
| statement within 21 days after interdiction |
| ii. Review | Submit application | Ksh. 2000 | Within 3 months |
| within 90 days from the date of the letter communicating decision |
| | Payment of salaries and uploading of pay slips | Perform assigned duty | Free | By last day of the month |
| S/N | SERVICE (S) RENDERED | OBLIGATION (S)/ REQUIREMENTS | COST | TIME FRAME |
| | Processing of | Submit application on prescribed forms and attach specified documents at County/ Sub County offices | | Within 1 month |
| benefits on exit from service | |
| i. compulsory | |
| retirement | |
| ii. voluntary early | |
| retirement, | |
| iii. resignation on | |
| marriage | |
| grounds | |
| iv. retirement on | |
| medical | |
| grounds | |
| v. Death gratuity | |
| | Complaint Handling and Resolution | Written complaint | Free | Within 7 days |
