The Teachers Service Commission (TSC) has issued a circular that bars teachers from visiting the headquarters seeking services.
TSC said effective 1st March, 2021 the Commission will only serve teachers who have been referred by the Counties/ Sub Counties offices for cases that cannot be resolved there.
In a circular dated 15th February 2021 sent to TSC County Directors, the Commission said it has only allowed visitors to be served at the Customer Care Centre.
It also said teachers who have been referred by the Counties/ Sub Counties offices must also have a written permission from school headteachers for them to be served.
“The Commission has allowed visitors to be served at the Customer Care Centre. Effective 1st March, 2021 the Commission will only serve teachers who have been referred by the Counties/ Sub Counties offices for cases that cannot be resolved there. Further, the teachers MUST have written permission from their Head,” read a circular by Ibrahim Mumin, TSC Director for Administrative Services.
This latest move comes after another move by TSC to fully migrate services to digital platform.
The Teachers Service Commission (TSC) on 23rd January 2021 announced its grand plans to fully go digital.
TSC said it will go paperless and that currently only 20% of teachers files are yet to be digitized.
“TSC has digitized over 80% of teachers files and soon we are going paperless,” Beatrice Wababu, TSC head of communications, had said.
This means there will be no more sending hard copy documents to the headquarters or receiving hard copy documents from the headquarters.
TSC said in its 2019-2023 Strategic Plan, it identified Reforms and Innovation in the provision of teaching services as its strategic focus area aimed at improving service delivery to its employees and stakeholders.
In this regard, the Commission said it has successfully migrated services related to recruitment and promotions of teachers to an online system hence there will be no manual applications for recruitment and promotion of teachers with effect from 1st March, 2021.
To this end, applications for transfer shall be accessed through the Commission’s website at www.tsc.go.ke as and that the mode and manner of application for both recruitment and promotion will be communicated in the adverts whenever there is a vacancy.
Further, the Commission has introduced an e-platform for official emails, virtual meetings and remote learning.
The platform targets all teachers employed by the Commission and those undergoing internship programmes.
The platform will be used in the following instances: –
a) For official communication between the Commission and teachers including transmission of official letters, Circulars, Pay-slips and responses to teachers’ inquiries amongst others.
b) To promote the usage of e-learning at no cost.
c) To support and promote the usage of virtual meetings.
Institutions can therefore use the platform to hold virtual meetings while teachers will be able to create peer groups to carry out learning activities including mentoring and coaching.
i. All Heads of Institutions and teachers including those on internship are required to activate their email accounts provided on the platform and use it for all communications to the Commission.
The official email will take the format of the teacher’s name, the last two digits of the TSC number @mwalimu.tsc.go.ke.
Among the TSC services that have remained analog and are soon getting digitalized include; sending recruitment letters to newly recruited teachers and heads/county directors, sending promotion letters, sending transfer application forms, receiving transfer letters, requesting and receiving confirmation under PNP terms, sending casualties, sending study leave letters, among others.
With the digitalization of these services, teachers will spend very little in sending the required documents to TSC Through EMS and other services.
They will also wait for shorter whiles to get communication.
Each service will have an online portal, where the teacher will simply key in his or her details and await affirmative action.
There will be no more sending hard copies to the headquarters and this will save teachers a great deal, both financially and timewise.
The profound changes in service delivery that TSC plans to fully implement had begun, though currently, they only apply to some services.
Among the TSC services that have gone digital include:
1.Teacher performance appraisal and development, TPAD
This began with manual self-assessment through filling of hard copies in 2017. However, it is purely done online currently through tpad2.tsc.go.ke. This has saved teachers the agony of pocessing and preserving very huge files. All the evidences can easily be uploaded in the portal, where they will remain preserved for ages.
2. TSC Job applications
Another area where TSC has gone fully digital is application for jobs and promotions.
Initially, teachers would travel far and wide, submitting their application letters and photocopies of their documents.
Averagely, a teacher would spend at least ksh. 10,000 on travelling and photocopying, each time vacancies were advertised, and another amount to attend interviews.
Currently, all applications are done online and applicants only spend on airtime bundles.
Even promotions and secretariat Vacancies at TSC are applied through the TSC career portal.
3. Study leave approvals
TSC has been communicating study leave decisions through postal office, which has been taking quite some time to reach the recipients.
In the latest development, the study leaves were not sent via posta, but through online platforms.
This communication was very timely and saved applicants from unnecessary frustrations of traveling far and wide to camp at TSC headquarters.
Even missing documents like study leave forms and bonding agreement forms were communicated online this year and the affected teachers acted promptly via email or whats app. This move saved them a great deal.
Until 2015, teachers were receiving their payslips through the institution’s postal address.
This would take time and inconvenience teachers who wanted to secure loans for various purposes.
Worse of all, school heads and those closer to them, would know all your secrets, especially if you had very little net after massive loan deductions.
With the introduction of online payslips in 2015, teachers can enjoy a lot of privacy and convenience since the payslips come in time and teachers can send them directly to the third partie including banks and saccos.